Refund Policy
Information about requesting cancellation or a refund for She Earns From Home courses and coaching programmes.
Last updated: 20 October 2026 ·
1. Please review before purchasing
This page explains how to request cancellation or a refund for paid SEFH programmes. Because digital course access and live coaching have different delivery costs, the final policy must be confirmed by SEFH and shown clearly before payment.
2. Digital courses and downloadable materials
For Digital Work Lab and other digital products, the proposed policy is:
- Refund request window: 2 days.
- How to request: email sheearnsfromhome@gmail.com with the purchase name, transaction reference, date of purchase, and a brief explanation.
- Eligibility: where access has been given before refund request, there will be no refund.
- Access after refund: Access will be disabled after refund.
If you cannot access a product you paid for, contact us first so we can try to resolve the access issue.
3. Live coaching, webinars, and cohort programmes
For coaching and cohort programmes, the proposed policy is:
- Cancellation deadline: 24 hours before start of programmes.
- After the programme starts: NO REFUND APPLIES.
- Missed sessions: MAKE-UP SUPPORT IS AVAILABLE.
- If SEFH cancels or materially changes a programme: refund would be given based on the circumstance.
4. How refunds are processed
Approved refunds will normally be returned through the original payment method where the payment provider supports it. Processing times may depend on the payment provider or financial institution. We may ask for reasonable information to identify the transaction, but will not ask you to send full payment card details over WhatsApp or email.
5. Non-refundable items and legal rights
Any exclusions must be stated clearly before payment and must not remove rights that cannot lawfully be excluded under applicable law. This policy is subject to any mandatory consumer protections that apply.
6. Requesting help
Email: sheearnsfromhome@gmail.com
WhatsApp: +233 55 445 2798
Please include your name, programme purchased, purchase date, and transaction reference. Do not include passwords or full card details.